Return and Exchange Policy
We offer products of great quality so that our customers feel satisfied after receiving their parcel. However, due to some circumstances we have created an Exchange and Replacement policy which will surely benefit our customers. We offer a 7 day Exchange and Replacement policy which comprises of the following factors:
- Defected or Damaged Product
- If you receive the wrong Product
Our customers will also have the option of getting their damaged or defected product exchanged with a different product. In this type of scenario the difference of the cost of products must be dealt by the Seller.
If you choose to exchange or replace any product you will be charged charges of RS 1000(In case of not liking) which will be deducted directly from the amount you have paid. The pictures on the site may slightly differ from the product due to the photography.
Important information regarding the use of our products
Collection and use of personal information
Blackout does not collect the private information and only requires limited information to ensure that accurate service is being offered. The type of information we collect is not so complex and is very basic. Such information plays an important role in case of a purchase or order replacement. The information we may collect are your name, address, description of the requested/purchased item, email address and your telephone number.
â€¢ Keeping track of your activities on the site:
This helps you to improve the services offered by the website to its consumer by updating the style, design and structure of the website.
â€¢ Sending you different promotional and administrative emails:
This helps you to stay updated of the latest changes and modifications done to the site and gives you all the latest updates regarding, hot deals, promotions, coupons and discounts.
â€¢ Customer support service:
To provide you with hassle free service in case you have any problems related to deal selection, delivery of deal etc.
â€¢ Sharing our content:
To let you share our content with your family and friend. We use return email addresses to answer emails. These addresses are not shared with the third parties.
Information voluntarily provided:
In many cases, you yourself provide us the information voluntarily. This only occurs when you give your feedback to us or in case of any suggestions through forms, letters or calls. We utilize